1. Privacy Policy
This privacy policy applies to the NetKeep application for mobile devices, operated by SAPM ("Service Provider", "we", "us", or "our").
Information Collection & Usage
The Application collects diagnostic and device usage details including:
- Device model, mobile operating system version, and system metrics
- Network parameters, connection status, latency, and ping logs
- Aggregated diagnostic statistics to improve connection stability
Payment Processing
When you purchase digital features, in-app upgrades, or services within NetKeep, financial transactions are securely processed via certified third-party payment gateways, including PayHere. We do not store, view, or process sensitive credit/debit card numbers or bank credentials directly on our servers.
Third-Party Services & SDKs
NetKeep integrates third-party services that maintain their own independent privacy terms:
Opt-Out & Data Deletion
You can cease all data processing by uninstalling NetKeep. If you wish to request deletion of any associated account records, email: moshika38@gmail.com.
2. Terms & Conditions
By downloading, accessing, or purchasing upgrades within NetKeep, you agree to comply with and be bound by the following terms.
App License & Usage
We grant you a non-transferable, revocable license to utilize NetKeep for personal or authorized network performance management. You agree not to decompile, reverse-engineer, modify, or unlawfully exploit application components.
In-App Purchases & Upgrades
Certain features may require one-off purchases or subscriptions. All charges are clearly listed within the application prior to purchase. Prices are subject to revision with reasonable prior notice.
Limitation of Liability
NetKeep is provided on an "AS IS" and "AS AVAILABLE" basis. While crafted to maximize connection stability, the Service Provider shall not be held liable for network carrier interruptions, carrier-grade data caps, device hardware faults, or unforeseen signal outages.
3. Refund & Cancellation Policy
We value user satisfaction and strive to maintain total transparency regarding purchases made within NetKeep.
Digital Services Eligibility
NetKeep provides instant digital unlockables and feature activations. Because digital features are provisioned immediately upon successful transaction:
- Refund requests submitted within 48 hours of purchase are eligible for full review if the digital service fails to unlock or encounters persistent technical bugs.
- Accidental duplicate transactions will be verified and refunded in full.
Refund Request Procedure
To request a refund, forward your payment receipt, reference ID, and transaction details to moshika38@gmail.com with the subject line "NetKeep Refund Request".
Processing Time
Once verified and approved, refunds are credited back to the original payment source (credit/debit card, bank account, or wallet) via PayHere within 5 to 10 business days, depending on issuing bank settlement policies.
Support & Contact
For inquiries regarding legal terms, billing assistance, or privacy queries, reach out directly:
Email: moshika38@gmail.com